Monday, April 07, 2008

Quality Principles and Leadership: Parallelism?

Do you agree there is parallelism??
In any industry, a resident quality organization always exist. The trick is - how effective that organization spells the success - or failure - of a company.

And in reality, quality principles remains the same. No matter what industry you are in be it manufacturing, sales, logistics, medical, construction, design etc.

And there are always these components being balanced by the quality manager namely:

(A) Robust Quality system to describe SOP, standards and specifications;
(B) Solid processes and their interactions to accomplishing business objectives and customer satisfaction indices
(3) Management responsibilities to drive improvements over time.

The key factor however is people.

How effective are people in adhering to the standards or specs? How compliant are they to executing the processes to achieve customer satisfaction? How dedicated and passionate management is to handle all these events and still retain the ability to make key decisions.

In many ways, these principles mimic leadership.

At the core of leadership is character, integrity and force of will (Passion). Take away one component and you have ineffective leadership.

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