QUOTE. "Brilliant.
Passionate. Overbearing. Impatient.
Steve Jobs's management
style has been described in many ways, both positive and negative. Love him or
hate him, there's no denying what he accomplished: Within a short time, he
built the most successful company on the planet. Before that, though, Jobs was
actually forced out of Apple (in 1985). A few months later, he founded another
company. This startup, appropriately named NeXT, focused on producing
high-powered computers for the higher education industry. A talented team left
secure positions at Apple and followed Jobs to his new endeavor--evidence of
how much people believed in him. The following video shows
excerpts of a company retreat that Jobs orchestrated during the first three
months of the company. And it's fascinating.
There are at least 8 lessons
the previous author has observed, and they are summarized below..
1. Show your passion (3:46)
Jobs was well known as an
excellent presenter, and his skills are on full display in his introductory
speech. He uses repetition well. He's enthusiastic. He's natural. But most
important, he believes what he's saying, and he's not afraid to put himself out
there. If you don't get passionate about your idea, no one else will.Jobs:
"We're doing this because we have a passion about it...because we really
care about the higher educational process. Not because we want to make a
buck."
2. Focus on creating value
(4:50)
As an entrepreneur, there's
no greater feeling than providing a product or service that people feel will
make their life better.
3. Challenge your team
(6:15)
Throughout the video, Jobs
probes and challenges his people. He doesn't accept anything at face value. He
wants to know why people feel the way they do. And often, he lets them know
exactly why he disagrees.
4. Keep everyone on course
(6:53)
Yes, Jobs could be
overbearing. But as Guy Kawasaki (who worked for Steve Jobs twice) put it:
"If you ask an employee of Apple why they put up with the challenges of
working there, they will tell you: because Apple enables you to do the best
work of your career." Jobs: "There needs to be someone who is the
keeper and reiterator of the vision.... A lot of times, when you have to walk a
thousand miles and you take the first step, it looks like a long way, and it
really helps if there's someone there saying 'Well we're one step closer....
The goal definitely exists; it's not just a mirage out there.'"
5. Define the right
priorities (7:26)
As your company evolves,
it's easy to lose sight of what's important. Culture shift is a danger. But
it's your company. Don't compromise on things you believe in. It's what got
Jobs kicked out of Apple in 1985, but it's also why they brought him back--and
what made Apple such a success. As the NeXT team discusses its priorities, you
can witness Jobs's remarkable ability to focus on what's most important, and
even more critical, to defend why it's important. When team members challenge priority
No. 1 (keeping the price of the computer at $3,000), Jobs vehemently defends
it: "They didn't say if you made it go three times faster we'd pay
$4,000.... They said, 'Go to $3,000 [or] forget it.' That's their magic
number.... Nobody else says that they can do that.... Whether it is or not, in
reality, who knows. Whether it is or not in terms of their commitment to push
us, we've established that." The team followed his lead, and price stayed
priority No. 1. You know what's important, but can you prove why it's
important? If so, then your team will follow.
6. Know when to interrupt
(9:52)
A member of the team
proceeds to goes on a rant. She goes on and on, and Jobs remains patient...at
first. But as she continues, his patience runs out. He interrupts to refocus. Many
years ago, I sat in on a meeting where a senior member of the team talked for
20 minutes without interruption. We were all thinking the same thing, but
nobody had the courage to speak up. Finally, another manager (who was new to
the company) respectfully put an end to the speech, to everyone else's relief.
I learned a lot from that episode. Be a good listener. Be patient. But know
when you need to step in, and you'll save a lot of time and resources.
7. Learn from the past, but
don't let it own you (11:11)
As one team member laments past failures, Jobs
speaks up: "I don't want to hear 'Just because we blew it last time, we're
going to blow it this time....' This is a window we've got...it's a wonderful
window." Any great entrepreneur knows that failure is part of the process.
The more you try, the more you fail--but success is out there. You've just got
to find it.
8. Focus on the positive
(12:22)
At the end of the weekend
retreat, Jobs said the following: "I find myself making lists of things we
don't know, and then I remember that our company's 90 days old. And I look back
to all the things we do know. And it's really phenomenal how far we've come in
90 days." When you have a long road ahead of you, it can be intimidating
to focus on what's left. There will always be plenty to do. Remember to look
back at what you've already accomplished, and that can give you the motivation
you need to move forward. " UNQOUTE
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